FAQ

Orders are shipped within 1 to 3 business days from our workshop in Aix-en-Provence. Times and rates by destination:

Mainland France, Corsica and Monaco
— Chronopost express home delivery (Chrono 13, next-day delivery before 1 pm, signature required): €11.88, free from €150 of purchase
— Chronopost pickup point (Chrono Relais): €7.14, free from €150 of purchase — 1 to 2 business days

Monaco: €5 surcharge on Chronopost services, payable even when delivery is free. Corsica: specific Chronopost rates displayed at checkout (€38 Corsica surcharge on pickup point delivery, applied even when delivery is free).

European Union
— Chronopost home delivery (Chrono Classic): €11, free from €150 of purchase — 2 to 4 business days — not available in Cyprus and Malta (express delivery only)
— Chronopost express home delivery: €25 up to 1 kg, €32 above — 1 to 2 business days
— Chronopost pickup point (Chrono Relais Europe): €9, free from €150 of purchase — not available in Bulgaria, Cyprus, Greece, Malta and Romania

A €5 surcharge may apply for hard-to-reach areas (islands, mountain areas).

Rest of the world — DHL Express, duties and taxes included (DDP) — 3 to 5 business days
— Zone A (United Kingdom, Switzerland, Norway, Liechtenstein, Albania, Serbia, Vatican City, Israel): €45
— Zone B (United States, Canada, Mexico): €52
— Zone C (other countries served: Japan, South Korea, Hong Kong, Taiwan, Singapore, Australia, New Zealand, United Arab Emirates, etc.): €63

The exact rate applicable to your address is displayed before payment. We do not currently deliver to the French overseas departments and territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Martin, Saint-Barthélemy, Saint-Pierre-et-Miquelon, New Caledonia, French Polynesia, Wallis and Futuna), nor to Morocco, the Canary Islands, Ceuta and Melilla, nor to US territories outside the 50 States (Guam, US Virgin Islands, American Samoa, etc.; Puerto Rico is served in zone C): only the countries and territories offered at checkout are served.

Yes, from €150 of purchase, for Chronopost home delivery (Chrono 13) in France and Monaco, Chronopost Classic home delivery in the European Union and Chronopost pickup point delivery in France and the European Union (excluding the Corsica surcharge).

Below €150, home delivery costs €11.88 in France (Chrono 13, €16.88 in Monaco) and €11 in the European Union (Chronopost Classic); pickup point delivery costs €7.14 in France and €9 in the European Union. Chronopost express delivery in the European Union and international deliveries (DHL Express) are always charged.

→ See the details under "What are the delivery times and rates?"

For France and the European Union, the price displayed includes the applicable VAT and no customs duties apply (intra-EU delivery).

For destinations outside the European Union, the price displayed on the product page is an indicative currency conversion. The actual customs duties and import taxes are calculated and displayed separately at checkout, depending on your destination country. You pay this amount in a single payment with your order: we then pay it to the carrier (DDP — Delivered Duty Paid), so you will receive no additional invoice on delivery.

Orders are prepared and shipped within 1 to 3 business days from our workshop in Aix-en-Provence. You receive an email with your tracking number as soon as your order ships.

Estimated transit times after shipment: next day before 1 pm with Chrono 13 (France), 1 to 2 days with Chronopost express and pickup point, 2 to 4 days with Chronopost Classic (European Union), 3 to 5 days with DHL Express internationally.

→ See rates and carriers by zone under "What are the delivery times and rates?"

We deliver to France, Monaco, the European Union and a selection of countries served by DHL Express with duties and taxes included (United Kingdom, Switzerland, United States, Canada, Japan, South Korea, Australia…). The countries served are those offered at checkout.

We do not currently deliver to the French overseas departments and territories, Morocco, the Canary Islands, Ceuta and Melilla, nor to US territories outside the 50 States (except Puerto Rico). For any other destination, write to us at eshop@lescalunetier.com.

— Bank card: Visa, Mastercard, American Express, Carte Bleue (secure payment via Stripe)
— PayPal
— Interest-free payment in 3 or 4 instalments via Klarna

Your bank details are never stored on our site.

Yes, you can pay for your order in 3 or 4 interest-free instalments with our partner Klarna. The option is offered automatically at checkout, subject to eligibility.

Once the order has been confirmed and payment accepted, it can no longer be changed. If your order has not yet left our workshop, contact us quickly:

As soon as your order ships, you receive an email with your carrier tracking number. You can also find your orders in the "My account" area of the site.

Your order history has been migrated to the new store, but for security reasons your password has not. You will receive an email to create a new password and access your account.

No. However, you can go to an optician to have prescription lenses covered.

Yes, of course! You have two options:

— Buy the frame online, entering your billing address and the delivery address of the person receiving the gift.
— Buy a gift card (amount of your choice), valid for 1 year.

Send us an email at eshop@lescalunetier.com — we will be delighted to help you find the frame of your dreams!

You have 14 days from receipt of your order to exercise your right of withdrawal.

— Zone 1 (France): free returns with a prepaid Chronopost return label, provided on request.
— Zones 2 & 3 (EU and worldwide): return costs are borne by the customer.

Products must be returned in perfect condition in their original packaging.

Online — → Withdrawal form

The refund is made within 14 days of receipt of the products.
Return address: LESCA LUNETIER — 140 rue Frédéric Joliot, 13290 Aix-en-Provence, France

Exchanges are not processed automatically. To get another model or colour, please return the product and place a new order. Contact us at eshop@lescalunetier.com if you would like advice before choosing.

All LESCA frames are designed and assembled by hand in our workshop in Aix-en-Provence (Les Milles, 13290). The acetates come from materials selected for their quality and durability.

No, but we offer made-to-measure fitting of sun lenses, chosen from our range of organic, mineral or polarised lenses.

For prescription lenses, feel free to contact us at eshop@lescalunetier.com — we will recommend partner opticians in your city or country.

A few simple rules to find the LESCA frame that perfectly suits your face. → See our full guide

For sizing: each product page states the lens width, bridge width and temple length. If you already own glasses, compare these measurements to estimate your size. If in doubt, write to us at eshop@lescalunetier.com — we will be happy to advise you.

Cellulose acetate frames

Adjustment: acetate is sensitive to heat (it softens) and cold (it hardens). Have your glasses adjusted every 6 months by an optician — it is free and takes 2 minutes with a frame warmer. Over time, salt and sun can dull the acetate; a good optician can polish it back to an as-new finish.

Screws and temples: regularly tighten the hinge screws with the small screwdriver provided in your case. If your temples close on their own when you handle your glasses, it is a sign you need to act before losing a screw.

Cleaning the lenses: always use the microfibre cloth provided — a tea towel or T-shirt can scratch surface coatings. If the lenses are very greasy (summer perspiration), soak the glasses for a few minutes in lukewarm water with a drop of washing-up liquid, then wipe and leave to dry.

— 1-year commercial warranty against manufacturing defects.
— 2-year legal guarantee of conformity (article L.217-3 of the French Consumer Code).
— Guarantee against hidden defects (article 1641 of the French Civil Code).

Contact our after-sales service with your proof of purchase and a photo of the defect:

We will offer you a suitable solution (repair, replacement) as quickly as possible.

No, you can order as a guest without creating an account. However, an account lets you track your orders, view your history and start a return more easily.

In accordance with European Directive 2023/2673 (in force since 19/06/2026), LESCA provides an online withdrawal function:

→ Exercise my right of withdrawal (online form)