General Terms and Conditions of Sale as of 21/10/2026

This English version is provided for information purposes. In the event of any discrepancy, the French version of these Terms and Conditions shall prevail.

Preamble

LESCA LUNETIER SARL, registered with the Aix-en-Provence Trade and Companies Register under number 901 372 466, with a share capital of €10,000.00, whose registered office is located at 1515 Chemin du Mont Robert, 13290 Aix-en-Provence, France (EU VAT number FR07901372466), designs and sells acetate eyeglass frames, supplied with demonstration lenses or fitted with sun lenses, as well as accessories (hereinafter the "Products"). LESCA LUNETIER does not sell prescription lenses. These Products are offered on the online store of LESCA LUNETIER SARL (hereinafter the "Site" and "LESCA LUNETIER").

These general terms and conditions of sale (hereinafter the "T&Cs") apply to all orders for Products placed on the Site by consumer customers (hereinafter the "Customers"). Any order implies acceptance of these T&Cs, which the Customer can consult, save and print before placing an order.

Article 1 – Customer account

The Customer may order as a guest or create a customer account ("My account") with a valid email address. The account makes it possible to track orders and view order history. The Customer may change their details at any time in "My account" or by writing to Customer Service at eshop@lescalunetier.com, and may delete their account at any time.

Article 2 – Orders for Products

2.1 – Placing an order

The Customer selects the desired Products and options (colour, type of lenses), then checks the delivery address, billing address, delivery method, quantities, price of the Products, delivery costs and order total. The Customer may correct these details at any time before confirming.

The order is definitively confirmed when the Customer confirms payment by clicking the confirmation button on the payment page. This confirmation constitutes acceptance of these T&Cs and an electronic signature serving as proof of the entire order. LESCA LUNETIER confirms the order by email.

LESCA LUNETIER reserves the right to refuse an order in the event of an existing dispute with the Customer or total or partial non-payment of a previous order. Once the order has been confirmed and paid, it can no longer be modified; for any request, the Customer may contact Customer Service on +33 (0)4 42 50 63 09 or at eshop@lescalunetier.com before shipment.

2.2 – Product availability

If a Product turns out to be unavailable after the order, the Customer is informed as soon as possible by email or telephone. The Customer may choose a replacement Product or the cancellation of the order; in that case, the Customer is refunded within fourteen (14) days at the latest.

Article 3 – Prices and payment

3.1 – Prices

Prices are stated in euros including all taxes, excluding delivery costs, for France and the European Union; the applicable VAT is that of the country of delivery within the European Union. For deliveries outside the European Union, the price displayed is an indicative currency conversion; customs duties and import taxes are calculated and displayed separately at checkout (see article 4.3). The price due is the one shown on the order summary accepted by the Customer.

3.2 – Payment

Payment is made online when placing the order, using one of the methods offered on the payment page (bank card, PayPal, payment in instalments subject to eligibility). Transactions are secured by a payment service provider; bank details are neither transmitted to nor stored by LESCA LUNETIER.

Article 4 – Delivery

4.1 – Place of delivery

The Customer is delivered to the address or pickup point designated when ordering. LESCA LUNETIER cannot be held responsible for a delay in or failure of delivery due to inaccurate or incomplete information provided by the Customer.

4.2 – Lead times

Orders are prepared and shipped within 1 to 3 business days. By way of exception, the limited editions painted by Nicolas Herbé are made to order and shipped within three (3) weeks, as stated on their product page; when an order includes such a piece, it is shipped in a single parcel within this period. The transit times indicated in article 4.3 run from shipment. Unless expressly agreed by the Customer, delivery takes place no later than thirty (30) days after the order is confirmed. Failing this, the Customer may, after requiring LESCA LUNETIER to make the delivery within a reasonable additional period, terminate the contract by registered letter with acknowledgement of receipt or in writing on another durable medium; the Customer is then refunded all sums paid within fourteen (14) days at the latest.

4.3 – Delivery rates, zones, duties and taxes

Mainland France, Corsica and Monaco
— Chronopost express home delivery (Chrono 13, next-day delivery before 1 pm, signature required): €11.88, free from €150 of purchase
— Chronopost pickup point (Chrono Relais): €7.14, free from €150 of purchase — 1 to 2 business days

Monaco: €5 surcharge on Chronopost services, payable even when delivery is free. Corsica: specific Chronopost rates displayed at checkout (€38 Corsica surcharge on pickup point delivery, applied even when delivery is free).

European Union
— Chronopost home delivery (Chrono Classic): €11, free from €150 of purchase — 2 to 4 business days — not available in Cyprus and Malta (express delivery only)
— Chronopost express home delivery: €25 up to 1 kg, €32 above — 1 to 2 business days
— Chronopost pickup point (Chrono Relais Europe): €9, free from €150 of purchase — not available in Bulgaria, Cyprus, Greece, Malta and Romania

A €5 surcharge may apply for hard-to-reach areas (islands, mountain areas).

Rest of the world — DHL Express, duties and taxes included (DDP) — 3 to 5 business days
— Zone A (United Kingdom, Switzerland, Norway, Liechtenstein, Albania, Serbia, Vatican City, Israel): €45
— Zone B (United States, Canada, Mexico): €52
— Zone C (other countries served: Japan, South Korea, Hong Kong, Taiwan, Singapore, Australia, New Zealand, United Arab Emirates, etc.): €63

The exact rate applicable to your address is displayed before payment. We do not currently deliver to the French overseas departments and territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Martin, Saint-Barthélemy, Saint-Pierre-et-Miquelon, New Caledonia, French Polynesia, Wallis and Futuna), nor to Morocco, the Canary Islands, Ceuta and Melilla, nor to US territories outside the 50 States (Guam, US Virgin Islands, American Samoa, etc.; Puerto Rico is served in zone C): only the countries and territories offered at checkout are served.

Customs duties and taxes (outside the European Union)
For deliveries outside the European Union, the price displayed on the product page is an indicative currency conversion. Customs duties and import taxes are calculated and displayed separately at checkout, and paid in a single payment with the order. LESCA LUNETIER pays them to the carrier (DDP — Delivered Duty Paid): no additional charge is requested from the customer on delivery.

4.4 – Receipt

The Customer is advised to check the condition of the parcel on receipt and to report promptly to Customer Service (eshop@lescalunetier.com or +33 (0)4 42 50 63 09) any damaged parcel or any missing or incorrect Product, with a photo. Such a report in no way limits the legal guarantees described in article 6.

Article 5 – Right of withdrawal

In accordance with article L.221-18 of the French Consumer Code, the Customer has fourteen (14) days from receipt of the Products to exercise the right of withdrawal, without having to give reasons or bear any costs other than those set out below.

Electronic withdrawal function — In accordance with Directive (EU) 2023/2673 and article L.221-21 of the French Consumer Code, LESCA LUNETIER provides a free function, permanently accessible and without needing to log in to an account, to exercise this right online: → Exercise my right of withdrawal. The Customer enters their name, the order number and the Product(s) concerned, then confirms the withdrawal; LESCA LUNETIER sends an acknowledgement of receipt on a durable medium (email).

The Customer may also exercise this right by any other unambiguous statement, in particular by email to eshop@lescalunetier.com or by post to LESCA LUNETIER SARL – Service B2C – 1515 Chemin du Mont Robert, 13290 Aix-en-Provence, France, for example using the model form below:

"To LESCA LUNETIER SARL – Service B2C – 1515 Chemin du Mont Robert, 13290 Aix-en-Provence, France, eshop@lescalunetier.com: I hereby give notice that I withdraw from my contract for the sale of the following Product(s): — Product(s): [____] — Ordered on [____] / received on [____] — Order number: [____] — Customer name: [____] — Customer address: [____] — Date: [____]"

The Customer returns the Products without undue delay and no later than fourteen (14) days after communicating the decision, to the following address: LESCA LUNETIER SARL – Entrepôt – 140 rue Frédéric Joliot, 13290 Aix-en-Provence, France. In France, returns are free thanks to the prepaid Chronopost return label provided by LESCA LUNETIER on request; from the European Union and the rest of the world, return costs are borne by the Customer. Products must be returned complete and in perfect condition; the Customer may only be held liable for any diminished value resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

LESCA LUNETIER refunds all sums paid, including the initial delivery costs (up to the cost of the least expensive standard delivery method offered), no later than fourteen (14) days from receipt of the withdrawal decision, using the payment method used for the order. The refund may be withheld until the Products have been received or until the Customer has supplied proof of having sent them back.

In accordance with article L.221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to Products made to the Customer's specifications or clearly personalised.

Article 6 – Guarantees

6.1 – Legal guarantees

All Products benefit from the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code).

The consumer has two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer only has to establish the existence of the lack of conformity and not the date on which it appeared. The legal guarantee of conformity obliges the professional to repair or replace the goods free of charge, within thirty days of the request and without major inconvenience to the consumer. The consumer may obtain a price reduction or terminate the contract and be refunded against return of the goods if the professional refuses to repair or replace the goods, if the repair or replacement does not take place within thirty days, if bringing the goods into conformity causes major inconvenience, or if the defect persists after an unsuccessful attempt to bring them into conformity; the consumer may also claim this without a prior attempt where the defect is so serious that it justifies an immediate price reduction or termination of the contract. The consumer may also withhold payment of all or part of the price until the professional has fulfilled its obligations. The legal guarantee of conformity applies without prejudice to the guarantee against hidden defects, which may be invoked within two years of discovery of the defect. A professional who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L.241-5 of the French Consumer Code).

6.2 – LESCA commercial guarantee

In addition to the legal guarantees, which it does not replace, LESCA LUNETIER grants free of charge a one (1) year commercial guarantee from delivery, covering manufacturing defects of the frames (hinges, welds, acetate), excluding normal wear and tear, impacts, scratches and misuse. It applies whatever the country of delivery. To use it, the Customer contacts Customer Service at eshop@lescalunetier.com or on +33 (0)4 42 50 63 09, with proof of purchase and a photo of the defect; LESCA LUNETIER offers a repair or replacement.

Article 7 – Liability

LESCA LUNETIER is not liable for any failure or delay in performing its obligations resulting from force majeure within the meaning of article 1218 of the French Civil Code, or from the Customer's own conduct. This clause does not limit the rights the Customer holds under mandatory legal provisions, in particular the legal guarantees.

Article 8 – Intellectual property

All elements of the Site (texts, visuals, logo, designs) are protected by copyright, trademark law and design law, and are the exclusive property of LESCA LUNETIER. Any total or partial reproduction without written authorisation is prohibited.

Article 9 – Personal data

LESCA LUNETIER processes the Customer's personal data in compliance with the GDPR (EU Regulation 2016/679) and French law no. 78-17 of 6 January 1978. To find out more and exercise their rights, the Customer may consult the privacy policy.

Article 10 – Amendment of the T&Cs

LESCA LUNETIER may amend these T&Cs at any time. The applicable T&Cs are those in force on the date the order is confirmed.

Article 11 – Applicable law, disputes and mediation

These T&Cs are governed by French law. In the event of a dispute, the Customer first contacts Customer Service (eshop@lescalunetier.com) in order to seek an amicable solution. In accordance with articles L.612-1 et seq. of the French Consumer Code, the Customer may use the consumer mediator free of charge: CM2C — 49, rue de Ponthieu, 75008 Paris, France — Tel.: +33 1 89 47 00 14 — www.cm2c.net — cm2c@cm2c.net. Failing agreement, the dispute falls within the jurisdiction of the competent courts; the consumer may bring the matter, at their choice, before the court of the place where they resided at the time the contract was concluded or the harmful event occurred.